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Plugins Missing or Disabled.

A troubleshooting guide to help when plugins have failed to be installed, have been removed, or have been disabled.

 

Symptoms

The initial symptoms for missing or disabled plugins vary. However, in general:

  • The problem that will generally be noticed is some kind of overall lack of functionality with Revive Adserver. 

The lack of functionality that may be noticed can include:

  • No delivery statistics are being logged;
  • There is a reduced number of banner types available when trying to create a new banner;
  • Delivery of banners is not working at all;
  • There is a reduce number of zone invocation tag types available when trying to create zone tags;
  • Reports don't work;
  • Delivery options are missing when trying to target a banner and/or delivery limitations are not working.

Troubleshooting Process

To confirm the diagnosis that one or more plugins have been incorrectly upgraded:

  • As an administrator user, go to the Plugins tab.
  • Confirm at least one standard Revive Adserver plugins is not installed, or that at least one of the standard Revive Adserver plugins is installed, but with a status of "Disabled".

Only when there is at least one standard Revive Adserver plugin that is not installed, or when there is at least one standard Revive Adserver plugin disabled, is the cause of the issue a missing or disabled plugin. 

Resolution Process

To be written...

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