Plugins Missing or Disabled.

A troubleshooting guide to help when plugins have failed to be installed, have been removed, or have been disabled.

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• No delivery statistics are being logged;
• There is a reduced number of Some of the banner types available  are missing when trying to create a new banner;
• Delivery of banners is not working at all;
• There is a reduce number of Some of the zone invocation tag types available  are missing when trying to create zone tags;
• Reports don't work;
• Delivery optionsOptions are missing when trying to target a banner and/or delivery limitations are rules are not working.

Troubleshooting Process

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• If the missing functionality is because the relevant standard plugin has been disabled, firstly confirm that there was not a specific reason why the plugin was disabled in the first place. However, if there is no known reason for the plugin to have been disabled:
  • As an administrator user, go to the Plugins tab.
  • Click on the "Enable" link for the disabled plugin. This will enable the plugin, and should restore the plugin's functionality.
• If the missing functionality is because the relevant standard plugin is not installed, firstly confirm that there was not a specific reason why the plugin was uninstalled in the first place. However, if there is no known reason for the plugin to have been uninstalled:
  • If required, re-download the Revive Adserver package from www.revive-adserver.com. Make sure that you download the same package version as you have currently installed.
  • If required, unpack (e.g. unzip) the Revive Adserver package on your local computer (i.e. not the server where Revive Adserver is installed, but your local PC).
  • As an administrator user, go to the Plugins tab.
  • In the Install new plugin section, click on the Browse... button.
  • Use the pop-up window to navigate to where your Revive Adserver package is on your local computer. In the package's etc/plugins directory, locate the .zip file for the missing plugin, and select it.
    •  Note that this is the etc/plugins directory, not the plugins directory.
  • In the Install new plugin section, double check the plugin .zip file is the one you want to install, and click on the Install button.
  • Confirm that the plugin is installed and enabled.

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