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Changes to Banners
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and Zones Not Appearing.
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Symptoms
Changes are made to banners & zones in the Revive Adserver management UI, but these changes are not visible when viewing the website where you are expecting the changes appear. For example:
- A new banner is added to an existing campaign, and the new banner is checked, and showing as being linked to the relevant zone, but where the zone is loaded on a website, the new banner doesn't appear.
- A new campaign (with one or more banners) is linked to an existing zone, but where the zone is loaded on a website, the new campaign banners don't appear.
- A banner is removed from an existing campaign, but where the zone is loaded on a website, the banner continues to display.
- The delivery restrictions for banners/zones are changed (new restrictions added or removed), but these restrictions don't appear to work.
Troubleshooting Process
Step 1: Wait
By default, Revive Adserver will only update the banner deliver cache every 20 minutes.
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